Lowering Costs and Boosting Efficiency with Robotic Process Automation

The Challenge

This client is a global organization with over 600 devices across their US and Canadian wireless accounts. The organization's users were consuming large amounts of data, resulting in high monthly bills. The client’s internal solution was to manually send usage alerts to employees to encourage them to manage their data usage, but the process was time-consuming and error-prone.

The Solution

Our team at Vatic Outsourcing implemented a Robotic Process Automation (RPA) workflow to automate the telecom usage monitoring process for the client. We built an automation that sends customized usage alerts to each employee with a wireless device on their account. The robot sends hundreds of emails each month, each tailored to a specific person. The emails contain detailed usage charges for the employee's phone number and device, as well as data consumption tips to help them manage their usage.

The Results

The RPA solution we implemented for the client has had a significant impact on their operations. By automating the telecom usage monitoring process, the client has been able to:

• Lower costs: The customized usage alerts and data consumption tips have helped employees manage their usage more effectively, resulting in lower monthly bills.
• Save time and reduce errors: The RPA system has eliminated the need for manual usage alerts, freeing up employees' time and reducing the risk of errors.
• Improve efficiency and productivity: With the RPA robot in place, employees no longer have to spend time manually monitoring their usage or contacting IT support for assistance. This has enabled them to focus on higher-value tasks and be more productive.
• Enhance employee satisfaction: The customized usage alerts and data consumption tips have helped employees better manage their usage, leading to fewer unexpected charges and a better overall user experience.